Sampling FAQ & Support
Common questions that we get asked.
It typically takes up to 14 days for samples to arrive, but can take longer depending on factors which are sometimes out of our control. Unfortunately we are not able to track deliveries so will not be able to provide anything beyond confirmation that your sample has been shipped.
It typically takes up to 14 days for samples to arrive, but can take longer depending on factors which are sometimes out of our control. Unfortunately we are not able to track deliveries so will not be able to provide anything beyond confirmation that your sample has been shipped.
As part of your sampling experience, we will send you a couple of different emails. At the bottom of these emails, there’s a link that you can click to find out if your sample has been despatched or not.
Postal services estimate that up to 1% of all post is lost or damaged. Unfortunately, as we have fixed quantities of samples for each campaign we’re not usually able to resend samples that have arrived damaged.
As part of your sampling experience, we will send you a couple of different emails. At the bottom of these emails, there’s a link that you can click to find out if your sample has been despatched or not.
Unfortunately sometimes things go missing in the post. As we have fixed quantities of samples for each campaign we’re not usually able to resend samples that have gone missing.
As part of our standard campaign flow, you will be sent an survey asking for feedback on your experience. These usually take less than 2 minutes, but give you a fantastic opportunity to share your thoughts with the brand. Every review is read and all feedback is taken into account.
As part of our standard campaign flow, you will be sent an survey asking for feedback on your experience. These usually take less than 2 minutes, but give you a fantastic opportunity to share your thoughts with the brand. Every review is read and all feedback is taken into account.
Check your last email for a link to check on your sample. For any more questions please reach out to sayhello@sampltech.com