Terms of Use

Effective Date: 8th May 2026

1. Application of these Terms

These Terms of Use (“Terms”) apply to all users participating in a Sampl campaign on or after 8th May 2026. If you began participating in a campaign before this date, the legacy terms applicable at that time will continue to apply to that campaign.

2. About Sampl

The website https://www.sampltech.com/ (including all its associated subdomains) (the “Website”), and its associated services (the “Service”) are operated by Sampl Technologies Ltd, a company incorporated in England and Wales (company number 13069140) with its registered office at 4th Floor, Park Gate, 161–163 Preston Road, Brighton, East Sussex, BN1 6AF, United Kingdom (“Sampl”, “we”, “us”, “our”).

3. Campaign participation

By submitting a request or participating in a Campaign, you (“you” or “your”):

confirm that all information you provide is accurate, complete and up to date;
agree to these Terms, the Campaign Terms and the applicable Promotion Terms.

“Campaign” means a product sampling campaign and consumer engagement programme which may include (as applicable) consumer targeting, sample distribution, cashback, digital or physical fulfilment, consumer communications, review and feedback collection, data processing and analysis and campaign reporting.

“Campaign Terms” means the Campaign terms and conditions as set out in section 3 for your participation in a Campaign.

“Promotion Terms” means the offer and/or promotion terms and conditions provided at the point of entry into a Campaign (as applicable).

Entry and Participation

‍You may request a sample or participate in a Campaign via the Website or through third-party platforms. You must follow all instructions provided for the relevant Campaign and your participation is subject to the requirements within the Campaign Terms; and the applicable Promotion Terms.

Eligibility

To participate in a Campaign you must be at least 18 years old, unless otherwise permitted by applicable law. Where participation by individuals under the age of 18 is permitted, those aged between 13 and 17 may only participate with the consent of a parent or legal guardian. Proof of eligibility may be required.

Campaigns may be limited to residents of specific countries or territories, as specified in the relevant Campaign details and/or Promotion Terms. You may only participate in a Campaign where you meet the applicable residency requirements.

Campaigns or products may be subject to additional eligibility criteria, demographic and/or geographic restrictions, which will be set out in the relevant Campaign details and/or Promotion Terms.

Campaign participation is not open to employees of Sampl, its brand partners (as applicable per Campaign), their immediate families, agents or any third party directly associated with the administration of the Campaign.

Unless otherwise stated, Campaigns are free to enter and no purchase is necessary.

Unless otherwise stated, only one entry or claim per person, household or email address is permitted.

‍Availability and Approval

‍Where applicable, product samples are provided free of charge and samples:

are non-transferable and no cash alternative is available;
must not be sold or otherwise used for commercial gain;
all samples are subject to availability and while stocks last;
we reserve the right to substitute a sample with an alternative of equal or greater value where reasonably necessary;
participation in a Campaign does not guarantee receipt of a sample; and
all requests and claims are subject to verification.

We may use automated systems and third-party providers to assess eligibility and detect fraud.

We reserve the right to reject or disqualify any entry or claim that is incomplete, inaccurate, duplicated or reasonably suspected of fraud or misuse.

We are not obliged to provide reasons for such decisions.

If your request is approved, you will receive confirmation and further instructions via email.

SamplPay

‍Where SamplPay is used to provide cashback within a Campaign (“SamplPay”), the following SamplPay terms and conditions shall also apply:

cashback is only available where specified in the Campaign details and/or Promotion Terms;
you must comply with all Campaign details, applicable Promotion Terms and instructions provided, including purchasing the qualifying product from an approved retailer;
you must submit a valid proof of purchase as per the purchase instructions provided or as specified within the applicable Promotion Terms, including retailer name, product, date of purchase and amount paid;
only one claim per person per Campaign is permitted unless otherwise stated;
claims must be submitted within the specified timeframe;
cashback will only be paid once your claim has been verified and approved.
cashback payments will be made in the stated currency and via the method specified in the Campaign details and/or Promotion Terms. Processing times may vary;
participation in a SamplPay Campaign does not guarantee payment; and
SamplPay cashback claims may be rejected where documentation is incomplete, inaccurate, inconsistent with the Campaign details and/or the Promotion Terms, or reasonably suspected to be fraudulent.

Consumer Responsibilities

You are responsible for ensuring that any product is suitable for your use and for reviewing all relevant product information, including ingredients, allergens and safety warnings.

Reviews and Feedback

Where you provide feedback or reviews, you confirm:

that they reflect your genuine experience of the product;
you confirm that you have used or sampled the relevant product; and
you agree not to submit misleading or inappropriate content.

You grant us, our brand partners and their affiliates a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish and adapt your anonymised review content for marketing, promotional and research purposes.

We are not obliged to use any review.

Data Protection

Personal data will be processed in accordance with applicable data protection laws and our Privacy Policy.

Liability

Nothing in these Campaign Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded by law.

Subject to the above, we shall not be liable for any indirect or consequential loss. Our total aggregate liability in connection with any Campaign shall be limited to the value of the relevant sample or SamplyPay cashback offered.

We are not responsible for entries or claims not successfully submitted due to technical faults or system failures; or samples which are lost, delayed or damaged in transit where this is outside our reasonable control.

General

We reserve the right to amend, suspend or withdraw any Campaign where reasonably necessary, including in cases of fraud, technical failure or circumstances beyond our control.

Our decision in relation to any aspect of a Campaign is final and binding, and no correspondence will be entered into.

In the event of a conflict between the Campaign Terms and the Promotion Terms, the Promotion Terms shall prevail.

These Campaign Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have jurisdiction, subject to any mandatory consumer rights.

4. Obligations

You agree that you will:

accept responsibility for the fair usage of the samples and/or Service in accordance with any applicable laws;
use the samples and/or Service and any products responsibly and in accordance with applicable laws and guidance;
not misuse the Service, including by submitting false information or attempting to bypass restrictions on the Website;
not use Sampl, the Website or the Service to distribute unwanted and unsolicited communications (commonly known as ‘spam’); and
not post or submit any content that is unlawful, misleading, abusive or offensive.

We will use reasonable efforts to:

deliver samples where approved; and
process valid SamplPay cashback claims.

5. Communications

We may contact you for the purposes of administering Campaigns, providing updates, requesting feedback or reviews and, where permitted, sending relevant communications relating to products, the Service or Campaigns.

Where required by law, we will obtain your consent before sending marketing communications, and you may opt out at any time using the unsubscribe mechanism provided or by contacting us at privacy@sampltech.com .

6. Fraud Prevention and Data Processing

Information collected: We may use third-party service providers to assist with fraud detection and prevention. In doing so, we (and our providers) may process certain technical and device-related information (such as IP address, device identifiers, browser type and operating system) in order to assess risk, prevent abuse of the Service and ensure fair allocation of samples.

Purpose of processing: This data is used solely to create a ‘device fingerprint’ or reputation profile. This allows us to identify and block suspicious activity, such as multiple accounts originating from the same device or patterns indicative of fraudulent ‘professional sampling’.

Third-party disclosure: We share these technical identifiers with our fraud prevention partners (see our subprocessors page for more information). They compare these identifiers against a global database of known fraudulent devices to provide us with a risk assessment.

We shall process any personal data submitted by you in accordance with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018 and inline with our Privacy Policy.

You acknowledge that:

we act as a data controller in respects to the data collected via the Website; and as a data processor in respect of your personal data collected via the Service;
we may share your personal data with trusted third-party service providers (including fulfilment, payment processing, messaging and fraud prevention providers) strictly for the purposes of operating the Service; and
where we share anonymised or aggregated data with brand partners, such data will not identify you.

Your rights in relation to your personal data (including access, rectification, erasure and objection), are set out in our Privacy Policy.

7. Intellectual Property

All intellectual property rights in the Website and Service are owned by or licensed to Sampl.

You may use the Website for personal, non-commercial purposes only.

You must not reproduce, distribute, modify or otherwise exploit any content without our prior written consent.

8. Liability

Nothing in these Terms limits or excludes liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
any liability that cannot be limited or excluded under applicable law.

Subject to the above, to the fullest extent permitted by law:

we shall not be liable for any indirect or consequential loss, loss of profit, loss of opportunity, loss of goodwill or loss of data; and
our total aggregate liability to you arising out of or in connection with the Service or any Campaign (whether in contract, tort (including negligence), breach of statutory duty or otherwise) shall be limited to £10,000.

The Service is provided on an ‘as is’ and ‘as available’ basis. We do not guarantee that:

any sample will be provided;
any cashback claim will be approved or paid; or
the Service will be uninterrupted or error-free.

We accept no responsibility for any samples that are lost, damaged or otherwise not received due to fulfilment or postal services.

9. Consumer Rights

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our Website, the Service, Campaign(s) and the use of the samples or SamplPay cashback claims, (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Nothing in these Terms affects your statutory rights as a consumer under the laws of England and Wales.

10. Changes to these Terms

We may update these Terms from time to time. You will be required to accept the Terms in force at the time of each Campaign participation.

Where changes materially affect an ongoing Campaign, we will notify you using the contact details you have provided.

11. Governing Law

These Terms are governed by the laws of England and Wales. You retain any mandatory consumer protections applicable in your jurisdiction.

By submitting a request to participate in a Campaign, you enter into a binding agreement with us for the duration of the relevant Campaign.

‍